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Cancellation & Refund Policy

Last updated: 2 October 2026

This policy applies to the LlamaRun Pro subscription (₹499 per month), billed through our payment partner Razorpay. The Free plan has no charges and therefore nothing to refund.

1. Cancelling your subscription

  • You can cancel at any time from your account’s billing page on this website, or by emailing us.
  • Cancellation stops future renewals. You keep Pro access until the end of the billing period you have already paid for, after which your account moves to the Free plan.
  • We do not charge any cancellation fee.
  • Cancelling does not delete your account; you can upgrade again whenever you like.

2. Refunds

Because Pro access starts immediately and the cloud model usage it includes cannot be returned, subscription payments are generally non-refundable, including for partially used billing periods. However, we will refund:

  • Duplicate charges — if you were charged more than once for the same billing period;
  • Erroneous charges — for example, a charge after you had cancelled, or a charge for which Pro access was never activated on your account.

To be eligible, please request the refund within 7 days of the charge. We may also consider other requests in exceptional circumstances at our discretion.

3. How to request a refund

Email support@krishbaidya.me from the email address linked to your LlamaRun account, including:

  • the Razorpay payment ID (starts with pay_) or the date and amount of the charge;
  • a short description of the problem.

4. Processing time

Approved refunds are issued to the original payment method and are typically processed within 5–7 business days of approval. The time for the amount to appear in your account depends on your bank or card issuer.

5. Failed or pending payments

If a renewal payment fails, Razorpay may retry it. Pro access may be paused while a payment is pending or failed. If money was debited from your account but the payment failed, it is usually reversed automatically by your bank or Razorpay; if it is not reversed within 5–7 business days, contact us.

6. Shipping and delivery

LlamaRun is a digital service and no physical products are shipped, so shipping and delivery policies do not apply. Pro features are activated on your account immediately after successful payment. See our Terms & Conditions for details.

7. Contact

For anything related to billing, cancellations or refunds, write to support@krishbaidya.me or visit our Contact page.